JOHANNESBERG, Mar 10 – Capitec has begun offering Smart ID applications at selected branches across South Africa following a partnership with the Department of Home Affairs, marking the start of a wider rollout aimed at expanding access to identity services.
The service allows Capitec clients to apply for Smart ID cards through self service terminals installed inside participating branches. Applications can be completed without a prior appointment and are processed digitally through systems connected to the Department of Home Affairs.
Capitec said the initiative follows a pilot phase and will gradually expand to about 100 branches nationwide by mid 2026.
Under the system, applicants complete the process at the terminal and receive a notification once the Smart ID card is ready for collection at the branch. The bank said the process is paperless and designed to reduce waiting times.
The move comes as the Department of Home Affairs seeks to widen access to identity services. Government data shows that more than 4.4 million South Africans aged 16 and above do not currently have either the traditional green ID book or a Smart ID card.
The department operates 349 offices across the country, although only 190 are equipped to process Smart ID applications.
By working with Capitec, authorities aim to reduce pressure on existing government offices while bringing services closer to communities. Capitec operates more than 860 branches across urban areas, townships and rural regions.
Applications submitted through the service will cost 150 rand. This includes the standard 140 rand fee charged by the Department of Home Affairs and a 10 rand service fee to cover processing and logistics.
